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Contact support
Email us without signing in, or sign in to submit a request with a clear description of the issue.
On this page
Before you start
- You do not need a Klausi account to send an email.
- The contact form and your ticket history require sign-in.
Choose how to contact us
Cannot access your account or want to ask without signing in? Email hallo@klausi.app. If you are signed in, you can create a ticket on the contact page and check its status later.
These help links do not put your search query, description or confidential content into the URL. Enter only the information needed for your request.
Send a request
- Sign in and open the contact page.
- Choose “Report bug”, “Request feature” or “Ask question”.
- Complete “Subject” and “Description”. Check the email address displayed for the reply.
- Select “Send request” and wait for “Request sent”. You can find the status and available replies under “My requests”.
Describe an issue briefly and safely
- Name the affected area and the action immediately before the issue.
- Describe the result you expected and what happened instead.
- Include your device, browser or app and the approximate time. Check any visible error message for confidential content before sharing it.
- Use neutral example data. Remove names, client data, document content, access tokens and private sharing links from text or images.
Never send your password, a sign-in code or a complete data export. A short description is enough for the first request.
If your request is not sent
- Check that Subject and Description are filled in and your session is still active.
- If the send result is unclear, check “My requests” before sending the same ticket again.
- If sign-in or the contact form fails, use the email address. Again, include only the affected step and a safe error description.
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